Privacy Policy

1. Introduction

Vital Point Care ("Vital Point Care," "we," "our," or "us"), a division of Springfield Health Care Center, is committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through our website, healthcare services, communications, and related business activities.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Mobile phone number
• Telephone number
• Email address
• Mailing address
• Appointment information
• Communication preferences
• Information submitted through online forms
• Employment-related health information for occupational health services

Healthcare Information

Protected Health Information (PHI) may be collected and maintained in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

Website Usage Information

We may automatically collect certain information through cookies and similar technologies, including:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage analytics

3. How We Use Information

We may use information collected to:

• Schedule and manage appointments
• Provide healthcare and occupational health services
• Respond to inquiries and service requests
• Send appointment reminders and confirmations
• Deliver SMS communications authorized by the recipient
• Improve website functionality and user experience
• Maintain patient and business records
• Comply with legal, regulatory, and compliance requirements
• Protect the security of our systems and services

4. SMS Text Messaging Communications

When you provide your mobile phone number and consent to receive text messages from Vital Point Care, you agree to receive communications related to:

• Appointment reminders
• Appointment confirmations
• Scheduling updates
• Registration notifications
• Occupational health communications
• Administrative healthcare communications
• Other healthcare-related notifications authorized by you

SMS Disclosures

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to opt out of future messages.
• Reply HELP for assistance.
• Consent to receive text messages is not required as a condition of receiving healthcare services.

We maintain records of consent and promptly honor all opt-out requests.

5. Information Sharing and Disclosure

Vital Point Care does not sell, rent, lease, or share personal information with third parties for their own marketing or promotional purposes.

We may disclose information:

• To provide healthcare services requested by patients
• To authorized healthcare providers involved in patient care
• To service providers supporting our operations
• When required by law, regulation, court order, or legal process
• To protect the rights, safety, and security of Vital Point Care, patients, or others
• With your authorization or consent when required

6. Mobile Information and SMS Consent Protections

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data, consent information, and mobile phone numbers will not be shared with any third parties or affiliates for marketing or promotional purposes.
• SMS consent information is used solely for providing authorized communications from Vital Point Care.
• Any sharing of information with messaging service providers is limited strictly to what is necessary to deliver SMS communications.
• Mobile phone numbers and SMS consent records will not be sold, rented, transferred, or disclosed to unrelated third parties for their independent use.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

While we strive to protect personal information, no security system can guarantee absolute security.

8. Data Retention

We retain information only for as long as necessary to:

• Provide healthcare services
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce agreements
• Maintain business and medical records as required by law

9. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Support website functionality
• Analyze website performance
• Improve user experience
• Enhance website security

Users may manage cookie preferences through browser settings.

10. Children's Privacy

Information relating to minors is handled in accordance with applicable federal and state laws governing healthcare and privacy.

11. Your Privacy Rights

Subject to applicable law, you may:

• Request updates to your contact information
• Modify communication preferences
• Opt out of text message communications by replying STOP
• Contact us regarding privacy concerns or questions

Patients may also have additional rights under HIPAA and other applicable healthcare privacy laws.

12. Changes to This Privacy Policy

Vital Point Care reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.

Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

13. Contact Information